FREE PDF 2025 SALESFORCE VALID FIELD-SERVICE-CONSULTANT VALID EXAM SYLLABUS

Free PDF 2025 Salesforce Valid Field-Service-Consultant Valid Exam Syllabus

Free PDF 2025 Salesforce Valid Field-Service-Consultant Valid Exam Syllabus

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Valid Field-Service-Consultant Valid Exam Syllabus | Latest Salesforce New Field-Service-Consultant Test Tips: Salesforce Certified Field Service Consultant

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Salesforce Field-Service-Consultant (Salesforce Certified Field Service Consultant) Certification Exam is designed to assess an individual's knowledge and expertise in delivering end-to-end field service solutions using the Salesforce platform. Salesforce Certified Field Service Consultant certification exam tests the candidate’s ability to design, implement, and manage field service processes and solutions that meet specific business requirements. Field-Service-Consultant Exam also evaluates the candidate’s knowledge of Salesforce’s Field Service Lightning product, including its features, functionality, and integration capabilities.

Salesforce Certified Field Service Consultant Sample Questions (Q30-Q35):

NEW QUESTION # 30
Universal Containers is implementing Field Service Lightning and wants to make sure the dispatch team receives Work Orders with appropriate resource and timeframe requirements defined. What should a Consultant implement to achieve this requirement?

  • A. Work Types, Skill Requirements, Entitlements, and Milestones
  • B. Case process, Work Types, Entitlements, and Milestones
  • C. Work Types, Skill Routing, Skill Requirements, Operating Hours
  • D. Skill Requirements, Work Types, Case Process, Milestones

Answer: C


NEW QUESTION # 31
Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

  • A. Reschedule the Work Order for the new date.
  • B. Reschedule the Service Appointment for the new date.
  • C. Create a new Work Order and Service Appointment.
  • D. Create a new Service Appointment on the original Work Order.

Answer: B,D

Explanation:
Creating a new Service Appointment on the original Work Order is the best option because it will allow Universal Containers to track the work that was done on the initial visit and the work that needs to be done on the return visit. Rescheduling the Service Appointment for the new date is also a good option because it will allow Universal Containers to track the date and time of the return visit.
The other two options are not as good because they will not allow Universal Containers to track the work that was done on the initial visit. Creating a new Work Order and Service Appointment would create a new record for the return visit, which would not be linked to the original Work Order. Rescheduling the Work Order for the new date would reschedule the entire Work Order, including the initial visit, which would not be accurate.


NEW QUESTION # 32
The Dispatcher at Universal Containers wants to schedule Service Appointments from the Dispatch Console while taking the Scheduling Policy into consideration.
Which three options are available to the Dispatcher? Choose 3 answers

  • A. gy Select a Service Appointment from the list, use the "Candidates" action, and select the best time slot.
  • B. Select a Service Appointment from the list, use the "Change Status" action and "Dispatch."
  • C. Select a Service Appointment from the list, use the "Edit" action and allocate the Resource.
  • D. Select a Service Appointment from the list and use the "Schedule" action.
  • E. Select multiple Service Appointments from the list and bulk schedule them.

Answer: A,D,E

Explanation:
Explanation
These three options are available to the dispatcher to schedule service appointments from the dispatch console while taking the scheduling policy into consideration. References:
https://help.salesforce.com/s/articleView?id=sf.fs_dispatch_console_schedule_appointments.htm&type=5


NEW QUESTION # 33
Which configuration can Universal Containers use to brand the Salesforce Field Service mobile app?

  • A. Company colors
  • B. Company address
  • C. Company logo
  • D. Company style sheets

Answer: C

Explanation:
Explanation
This configuration can be used to brand the Salesforce Field Service mobile app by uploading a custom logo image that appears on the app's login screen and navigation bar. References:
https://help.salesforce.com/s/articleView?id=sf.fs_mobile_branding.htm&type=5


NEW QUESTION # 34
Universal Containers sells products that are made up of serialized components. Field Technicians often need to work on a specific component. How should a Consultant recommend tracking the products a customer buys so Work Orders can be assigned to a component?

  • A. Use Products and Product Families.
  • B. Use Work Orders and define a hierarchy.
  • C. Use Assets and define a hierarchy.
  • D. Use Orders and Order Products.

Answer: D


NEW QUESTION # 35
......

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